Distance Sales Contract
Madde 1-Taraflar
1.1. Satıcı
Name: Sezginler Makina Sanayi ve Ticaret Anonim Şirketi
Address: Üçevler Mahallesi 65. (220) Sok. Nilüfer Ticaret Merkezi No: 4 Nilüfer/Bursa
Telephone: 0(224) 443 44 22
Web Site: paftar.com
E-mail: info@paftar.com
1.2. Alıcı
Adı – Soyadı/TC. No:
Adresi:
Telefon:
E-mail:
Article 2-Subject
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts in relation to the sale and delivery of the product whose qualifications and sales price are specified below, which the Buyer ordered electronically from the Paftar website of the Seller.
The buyer, the seller's name, title, open address, telephone and other access information, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can send their complaints and objections, etc. It accepts and declares that it has been informed by the seller in a clear, understandable and internet environment, confirms this preliminary information electronically and then orders the goods in accordance with the provisions of this contract.
The preliminary information on the Paftar site and the invoice issued upon the order placed by the buyer are integral parts of this contract.
Article 3-Contractual Product/Payment/Delivery Information
The type and type, quantity, brand / model, sales price, payment method, delivery address, delivery address, invoice information, shipping fee of the product / products purchased electronically are as follows. The person to be invoiced and the person who makes the contract must be the same. The information below must be correct and complete. The buyer agrees to fully cover the damages arising from the situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.
The Seller reserves the right to stop the order when it deems necessary, when the information provided by the Buyer does not correspond to reality. In cases where the Seller detects a problem in the order, if the Buyer cannot reach the Buyer at the telephone, e-mail and postal addresses provided by the Buyer, it freezes the execution of the order for 15 (fifteen) days. The Buyer is expected to contact the Seller during this period. If no response is received from the Buyer within this period, the Seller cancels the order in order to prevent damage to both parties.
Product(s) ReceivedAdı, Kodu: … Adet
Toplam Satış Bedeli: …. -TL
Ödeme Şekli: Kredi Kartı/Banka Havalesi (EFT)
Teslim Edilecek Kişi:
Telefon numarası:
Teslim Edilecek Adres:
Fatura Edilecek Kişi/Kurum:
Fatura Adresi:
Vergi Dairesi:
Vergi Sicil Numarası:
Kargo Ücreti: … -TL
Article 4- Contract Date and Force Majeure
The contract date is the date ... /... /...., which is the date the order is placed by the buyer.
Situations that do not exist or were not foreseen at the time of signing the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to fulfil their obligations and responsibilities assumed by the contract partially or completely or to fulfil them on time, will be accepted as force majeure (natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party to whom force majeure occurs shall notify the other party immediately and in writing. During the continuation of force majeure, no liability shall arise due to the failure of the parties to fulfil their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
Article 5- Rights and Obligations of the Seller
5.1. The Seller accepts and undertakes to fulfil the obligations imposed on him in the contract in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except in cases of force majeure.
5.2. Persons under the age of 18 (eighteen) cannot shop on the Paftar website. The seller shall be based on the correct age of the buyer specified in the contract. However, the seller will not be held responsible in any way due to the buyer's age misspelling.
5.2. Paftar is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for promotional and price errors that may arise from the system, design or illegal interventions that may be made to the website. The buyer cannot claim rights from the seller based on system errors.
5.3. Purchases can be made by credit card (Visa, MasterCard, etc.) or bank transfer from the Paftar website. Orders that are not transferred within one week from the order date are cancelled. The time of processing of orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account or the transfer (EFT) is received in the bank accounts. Payment methods such as prepaid shipping or postal cheques without contacting customer service are not accepted.
Article 6- Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fulfil the obligations imposed on him in the contract completely except for force majeure.
6.2. The buyer accepts and undertakes that by placing an order, he/she is deemed to have accepted the provisions of the contract and that he/she will make the payment in accordance with the payment method specified in the contract.
6.3. The buyer accepts and declares that the name, title, open address, telephone and other access information of the seller from the Paftar website, the basic qualities of the goods subject to sale, the sales price including taxes, the method of payment, delivery conditions and costs, etc. all preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to exercise this right, the official authorities to which they can submit their complaints and objections, etc. He accepts and declares that he has information in a clear, understandable and internet environment and that he has confirmed this preliminary information electronically.
6.4. Depending on the previous article, the Buyer declares that he / she has read and informed the Paftar order / payment / usage procedure information, including product order and payment terms, product usage instructions, precautions and warnings against possible situations, and that he / she has given the necessary confirmation electronically.
6.5. The buyer accepts and undertakes not to damage the product and its packaging in any way whatsoever in case he/she wants to return the product he/she has purchased, and to return the original invoice and delivery note at the time of return.
Article 7- Order/Payment Procedure
Order:
After the TL amount including VAT (total instalment amounts in instalment transactions) of the products added to the shopping basket is approved by the buyer, it is processed through the pos of the relevant bank card. For this reason, an order confirmation mail is sent to the customer before the orders are shipped. Shipment is not made before the order confirmation mail is sent.
Any disruption in the process or problems that may arise with the credit card are notified to the buyer by using one or more of the telephone / fax / e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his/her bank. The time of processing the orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or it is determined that the transfer (EFT) has reached the seller accounts.
Exceptionally, if it is understood that the goods subject to the contract cannot be supplied for a justifiable reason and / or if a stock problem is encountered, if the buyer is immediately informed and approved in a clear and understandable manner, another good of equal quality and price may be sent to the buyer or in line with the buyer's desire and choice; another new product may be sent, the product may be expected to enter the stocks or other obstacles to delivery to be eliminated and / or the order may be cancelled.
In cases where it is impossible to fulfil the obligation to deliver the goods subject to the contract, the buyer shall be notified of this situation and the total amount paid and any documents that put him under debt, if any, shall be returned to him within ten days at the latest and the contract shall be cancelled. In such a case, the buyer shall not claim any additional material and moral damage from the seller.
Payment:
paftar.com offers cash remittance order options to buyers who do not want to use credit card information on the internet. In payment by wire transfer, the buyer can choose the most suitable bank and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making a transfer and / or EFT, the "Sender Information" must be the same as the Invoice Information and the order number must be written.
After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or unlawful use of the credit card belonging to the Buyer by unauthorised persons in a way not caused by the fault of the Buyer, the Buyer is obliged to send the product delivered to him to the Seller within 10 days. In such cases, transport expenses belong to the Buyer.
If the Buyer has preferred to pay by credit card, the Buyer agrees, declares and undertakes that he/she will confirm the relevant interest rates and default interest from his/her bank separately, and that the provisions regarding interest and default interest in accordance with the provisions of the legislation in force will be applied within the scope of the "Credit Card Agreement" between the Bank and the Buyer.
Article 8- Shipment/Delivery Procedure
Shipment:
The buyer is informed about the delivery address of the purchased product and the shipping fee according to the design of the product. The shipping fee belongs to the buyer. With the sending of the order confirmation mail, the product / products are given to the cargo company contracted by the seller.
Delivery:
The product / products will be delivered to the buyer's address with the cargo contracted by the seller. The delivery period is 30 days from the sending of the order confirmation e-mail and the conclusion of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in advance in writing or by a continuous data carrier.The products are sent with telephone notification to the regions where the cargo companies do not deliver to the address. In the regions where the cargo company delivers one day a week, in cases of inaccuracy and incompleteness in the dispatch information, in cases such as some social events and natural disasters, there may be a sag in the specified day period. The buyer cannot impose any responsibility on the seller due to these sags. If the product will be delivered to a person / organisation other than the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organisation to be delivered not accepting the delivery, inaccuracy in the dispatch information and / or the Buyer's absence. If the product / products have not reached the customer within the specified days, delivery problems should be reported to customer service immediately by using the e-mail address info@paftar.com.In case of damaged package; damaged packages should not be received and a report should be made to the cargo company official. If the cargo company official is of the opinion that the package is not damaged, the buyer has the right to have the package opened there to check that the products are delivered undamaged and to request that the situation be determined by a report. After the package is received by the Buyer, it is accepted that the cargo company has fully fulfilled its duty. If the package is not accepted and a report is made, the situation should be reported to the seller's customer service as soon as possible with the copy of the report remaining with the Buyer.
Article 9- Procedure for Product Return and Right of Withdrawal
Product Returns:
The buyer has the right to withdraw from the contract within seven days after receiving the goods without any justification and without penalty. In accordance with the general communiqué of the Tax Procedure Law No. 3475, in order to make the return transactions in accordance with the general communiqué of the Tax Procedure Law No. 3475, the buyer must fill in the return sections at the bottom of 1 invoice of the seller delivered with the goods completely and correctly, sign it and send one copy to the seller with the product and keep the other copy in his possession. The right of withdrawal period starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer. There is no right of withdrawal for goods prepared in accordance with the wishes of the buyer and / or his personal needs.If the buyer exercises the right of withdrawal, the seller shall return the total amount received and any documents that put the consumer under debt, if any, within 10 (ten) days at the latest from the receipt of the invoice containing the withdrawal notification together with the product, without any expense to the consumer. The decrease in the value of the goods received or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value or decrease in the value of the goods. The general return period is 7 days for each product purchased by mistake. Within this period, the return of unpacked, used, destroyed, etc. products is not accepted. The return must be made with the original packaging.
In cases where any opening, deterioration, breakage, breakage, destruction, destruction, tearing, use and other situations are detected in the product and its packaging, and if the product cannot be returned in the state in which it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For the return of the product, the situation must first be communicated to customer service. The information about sending the product as a return is forwarded to the customer by the seller. After this meeting, the product must be delivered to the seller through the cargo company that delivers the product to the buyer address with the invoice containing information about the return. If the returned product reaching the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the buyer's credit card / account. No refund is made without returning the product. The period of reflection of the refunds made to the Credit Card to the credit card accounts is at the disposal of the relevant bank.
If the shopping is made by credit card and in instalments, the credit card refund procedure will be applied as follows: If the buyer has requested to purchase the product in how many instalments, the Bank makes the refund to the buyer in instalments. After the seller pays the full amount of the product price to the bank in a single payment, in case of the refund of the instalment expenditures made from the Bank's poses to the credit card of the buyer, the requested refund amounts are transferred to the accounts of the bearer party by the bank in instalments in order to prevent the parties involved in the matter from being aggrieved. The instalment amounts paid by the buyer until the cancellation of the sale, if the return date and the account cut-off dates of the card do not coincide, 1 (one) refund will be reflected on the card every month, and the buyer will receive the instalments paid before the return after the instalments of the sale are over, as many months as the number of instalments paid before the return and will be deducted from the existing debts.
In case of the return of goods and services purchased with the card, the seller cannot pay the buyer in cash in accordance with the contract with the bank. In case of a return transaction, the merchant, i.e. the seller, will make the return through the relevant software, and since the merchant, i.e. the seller, is obliged to pay the relevant amount to the bank in cash or in offset, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the bank in accordance with the above procedure after the buyer pays the price to the bank in one go.
Article 10-Guarantee
Products that are used, cleaned and maintained in accordance with the instructions for use are guaranteed for 1 (one) year against all kinds of manufacturing defects under the conditions specified below. The provisions of the Turkish Commercial Code shall apply regarding the warranty period. For the warranty period to be valid, the machine must not have been intervened by anyone other than our service department.
Article 11- Confidentiality
The information provided by the buyer to the seller in order to make payment with the information specified in this contract will not be shared by the seller with third parties. The seller will be able to disclose this information only within the framework of the existence of administrative / legal obligation. Within the scope of any judicial investigation with documented investigative capacity, the seller may provide the relevant authority if he / she has the information requested from him / her. Credit Card information is never stored, Credit Card information is only used for obtaining a provision by securely transmitting it to the relevant banks during the collection process and is deleted from the system after the provision.
Information such as the postal address and telephone of the buyer is only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information can be sent to the buyer after approval.
Article 12- Authorised Courts and Enforcement Offices in Case of Dispute
In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts and Enforcement Offices in the settlement of the Buyer or the Seller are authorised up to the value announced by the Ministry of Commerce in December each year. In the event of the order, the Buyer is deemed to have accepted all the terms of this contract.
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